What Should I do if I need to get my Travel policy cancelled?

All cancellations are subject to the condition that you notify us 24 hours prior to the departure date mentioned on the policy. Any cancellation requested post departure will not be accepted unless a copy of appropriate Visa Refusal Letter is provided.

A written request must be sent from the name insured (on the travel policy) to Jubilee General* along with copies of following documents:
a) Original travel policy
b) Letter of cancellation of the client (original)
c) Copy of CNIC
d) Original refusal letter by the related Embassy (in case of cancellation is due to Visa refusal).
e) For cancellation of policy in all other cases client will be required to show the original passport personally to the designated branch of Jubilee General.
f) Any other relevant document required by Jubilee General depending upon reason of cancellation of policy.

Jubilee General Insurance Co. Limited.
Operations & Alternate Distribution Department
2nd Floor, Jubilee Insurance House
I.I Chundrigar Road, Karachi 74000, Pakistan.
Tel: 111-654-111
Tel: 92-21 3241 6022-26

Once your policy is cancelled, refund will be made by Jubilee General by crossed cheque in the name of the insured and sent by courier directly to the insured after verification from the relevant consulate or embassy in case of Visa Refusal after deduction of standard levies and stamp duty.