Claims

Filing a Claim

Our claim settlement procedure is prompt and hassle-free. It is advisable to consult our Customer Services team for detailed assistance while filing your policy claim.

Here is a simple step by step procedure to be followed when you make a claim.

Step 1: Written Intimation

A claim can be lodged for benefits under the Policy by submitting written intimation from the Policy Owner/ Claimant (as the case may be) under his / her signature. Always remember to mention the event date, cause of the event and current address of the claimant while submitting written intimation.

Step 2: Complete the Claim Form along with relevant documents

Upon intimation of an occurrence (within 30 days), Jubilee Life will furnish relevant forms for filing proof of loss which are required based on the nature of events. Different forms are to be filled for claims against riders, death, hospital cash benefit, group term insurance and gratuity.

Arrange for medical reports for medical related claims: In case of hospitalization or medical related claims, produce all medical bills and medical report issued by the attending physician qualified under law to issue such a report.

Attestation: Documents can be submitted in original or photocopies, attested by a Gazetted Government Official or a senior officer of our Company (Assistant Branch Manager or above). Original copies of documents may be called for inspection.

Step 3: Submit required documents along with the Claim Form

The Original documents & forms (hardcopy) properly completed, signed and witnessed must be returned to Jubilee Life within 90 days after the loss for which the claim is made.

Step 4: Settlement

A claim is settled as soon as requirements to the satisfaction of Jubilee Life are completed.

NOTE:
  • Kindly ensure that all documents and forms are signed by you as per signature affixed by you on your Policy’s original Proposal Form.
  • It is advisable to consult our Customer Services team for detailed assistance while filing your policy claim.

IF YOU WISH TO MAKE A CLAIM, OUR CUSTOMER SERVICES TEAM IS ALWAYS READY TO ASSIST YOU!

In the event of a covered incidence occurring such as critical illness, hospitalization, disability or death, claim must be intimated to Jubilee Life Insurance within thirty days of such occurrence by writing to us at:

Please fill the form below

Customer Experience Department

Head Office

Jubilee Life Insurance Company Limited,
74/1-A, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan

For Corporate Insurance

Corporate Life

Customer Services Department (Corporate Life)
Jubilee Life Insurance Company Limited,
74/1-A, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan

Corporate Health

Health Insurance Administration Office
Jubilee Life Insurance Company Limited,
36-A/2, Lalazar, M.T. Khan Road,
Karachi – 74000, Pakistan