What if I am unable to contact Specialty Assistance at time of medical emergency?

If during an emergency, or due to any valid reason, Assistance Company nominated by us cannot be contacted for prior approval, the claim may still be considered subject otherwise to the policy terms and conditions. In all such cases, the expenses must be reasonable and customary and all documents (medical report, bills, etc) must be forwarded to our appointed Assistance Company for their approval and acceptance. No claim will be considered if our appointed assistance company has not been contacted within 30 days of the accident or illness.

For all non-emergency medical and all other claims please refer to the “MAKING A CLAIM” section of the Jubilee General website www.jubileegeneral.com.pk/index.php/main-claims-2/ticket

Non- Emergency Cases

Travel inconvenience that does not require immediate assistance

  • Cancellation or Curtailment of your Trip
  • Personal Accident
  • Delayed Departure
  • Delayed Baggage
  • Personal Baggage and Personal Money
  • Loss of Passport

For non-emergency medical and all other claims you will need to complete a claim form as soon as possible after the incident has occurred or within 21 days of your return to your Home Country.

The completed claim form, together with invoices, proof of ownership, travel documents and any other relevant details must be sent to:

Claims Department


Jubilee General Insurance Co Ltd.

2nd Floor, Jubilee Insurance House

I.I. Chundrigar Road

PO Box 4759, Karachi 74000

Please note that if medical treatment has been received, medical certificates showing the nature of the injury or illness together with all bills, and receipts if already paid, should also be attached and returned to above referred address

You can request a claim form by writing to, or by telephoning or visiting the website of:

Jubilee General Insurance Co. Ltd.

Tel: +92 111 654 111

URL: www.jubileegeneral.com.pk